D Disclosures
**Walk Through Consultation**
**Walk Through Consultation**
A walk-through is required for all residential and commercial bookings.
Video Walk-Through: FREE and due at least 2 days before service. Please show all rooms/areas and clearly identify any focus areas.
On-Site Walk-Through: $50
- $25 credited toward your cleaning service
- $25 covers travel & consultation
**Deposit Required**
**Walk Through Consultation**
A $25 NON-REFUNDABLE deposit is required to secure your appointment.
NO DEPOSIT = NO APPOINTMENT (NO EXCEPTIONS).
Accepted payment methods: Zelle, Apple Pay, Cash App
Your deposit will be applied toward your remaining balance.
Sales tax applies only when services are paid in full online via square.
**Travelers Fee**
Rescheduling & Cancellation
If travel exceeds a 25-mile radius, an additional travel fee will apply.
Travel fees are determined at the time of booking or the day of service appointment.
For questions, please contact Lady Dre at 972-742-5729.
Rescheduling & Cancellation
**Pick up before we clean up **
Rescheduling & Cancellation
Please provide 24 hours’ notice for all appointment changes.
- Late Rescheduling: $25 non-refundable fee due immediately and not applied to your service balance.
- Cancellations: $25 cancellation fee.
- Same-Day Cancellations: The full remaining service balance is due.
**Pick up before we clean up **
**Pick up before we clean up **
**Pick up before we clean up **
Please remove items from floors that cannot be vacuumed and put away scattered personal/household belongings before service.
If excessive clutter requires us to pick up or move items before cleaning, an additional pick-up fee will apply based on the level of clutter and extra time needed.
Pick-up fees also apply to Move-In/Move-Out services when applicable.
**Home Temperature **
**Pick up before we clean up **
**Pick up before we clean up **
For the safety and comfort of our cleaning professionals, please ensure your home temperature is properly set during service.
- Winter: Heat set to 68°F or below
- Summer: A/C set to 70°F or below
Please adjust the temperature 30 minutes prior to the start of service and maintain it until service is complete so we can perform at our best.
⚠️ Home temperature should never exceed 72°F during service.
If the home is not set to the requested temperature, additional fees may be applied due to working in an uncomfortable environment.
Pet Friendly
Pet Friendly
Pet fees apply if additional time is required to:
- Pick up or put away pet toys
- Remove excessive pet hair
- Clean pet litter areas
- Wash pet dishes or mats
⚠️ A pet fee also applies to all move-out cleanings.
Lock Out Fee
Pet Friendly
Clients must ensure access to the home at the scheduled service time. If we are unable to enter the home or the client is not present upon arrival, a 5-minute grace period will be allowed.
After the grace period, a lock-out fee of $5 for every additional 5 minutes waited will apply.
If access is not granted within 20 minutes, the service will be canceled, the deposit will be forfeited and wait fees will still apply.
**Customer Satisfaction**
**Customer Satisfaction**
We go the extra mile to provide thorough, high-quality cleanings for all of our clients. If you are not satisfied with your service, please notify us within 24 hours of the initial cleaning.
Verified complaints submitted within this timeframe may qualify for one complimentary touch-up service or a discount on your next cleaning, at management’s discretion.
ATTENTION!!!
Click “Book Now” to:
• View starting rates
• Review cleaning details & what’s included
• See estimated cleaning times
• Check availability
You can pay in full online or skip checkout and submit your deposit to secure your appointment.
IMPORTANT: Please read all D&D Disclosures before booking. They contain important policies, fees, and service information you agree to when securing your appointment.