A walk-through inspection is required for all homes or businesses at the time of booking. VIRTUAL WALK THROUGHS ARE FREE OF CHARGE AND NEEDED NO LATER THAN TWO DAYS PRIOR TO SERVICE. Client is asked to go over all focus areas throughout the home or business. For D&D to come out and visit the home or business a Walk through fee of $50 will apply. Half of the walk through fee ($25) will go towards services selected. The other half towards travel and walk through consultation.
If not paying for services in full at checkout a $25 deposit is required, the same day of booking. NO DEPOSIT, NO APPOINTMENT, NO EXCEPTIONS. Deposit goes towards your service. REMAINING BALANCE IS DUE AT THE START OF SERVICE. Deposit is good for ONE reschedule made at least 24 hours before appointment time. If you cancel service before appointment date AT ANY TIME, THE DEPOSIT IS NON-REFUNDABLE. If you pay for services in full and are needing to cancel a $75 cancellation fee will apply. If booking a same day service full payment is due at the time of booking.
If the home is located outside of our 25-mile radius an additional travel fee will apply. Distance is determined once home address is received. Travel fees reflect in the notes section of your email *Please contact Lady Dre if you have further questions.
If you are needing to add on any additional Services at any time after your booking, please do so 24-48 hours before your cleaning. Last minute changes are not accepted the day of service.
If needing to reschedule your appointment, please do so at least 24 hours before your appointment time. A deposit will not apply BUT if requesting a reschedule the day of your cleaning appointment another deposit will apply and will not go towards your appointment balance. IF YOU ARE RECURRING AND ARE NEEDING TO CANCEL YOUR CLEANING A $25 FEE WILL BE DUE AT THE TIME OF CANCEL.
Please pick up and stow away any items that may be out of place/lying around such as housewares, essentials, loose articles of clothes, shoes, mail & monies, to avoid accidents, misplacement, discarding and MORE CLEANING TIME :( If things are still scattered throughout the home vigorously upon the arrival of service an additional fee will be applied depending on extremities. PICK UP FEE APPLIES TO ALL MAKE READY SERVICES.
Moving very rapidly can make the body temperature rise rather quickly! So, we ask that all clients, new and current to please TURN OFF YOUR HEAT during winter & LOWER your A/C to 70 degrees or below during summer. Please do so 30 minutes or One hour before your appointment, until service is complete. That way we’re able to deliver at our best peak! If the home is not set at temperature requested before arrival an additional fee of $50 will be applied due to having to work in a warm environment
ECO friendly cleaning supplies are included in all cleaning services. If you have cleaning products of your own that you want used instead, please mention at the time of booking.
We love our furry friends too! However, during your service call we ask that you put your pets away in a safe and secure area until services are rendered. The D&D team is instructed to clean around pet beds, litter boxes, vomit and fecal matter. If your pet has an accident, it is your responsibility to clean it up, not D&D's. *A PET FEE DOES APPLY TO ALL PET OWNERS & MOVE-OUT CLEANINGS.
If we are unable to enter the home at the time-of-service appointment or the client isn't home at the time of arrival a 5-minute grace period will be granted. A lock out fee of $5 for every five minutes waited will apply thereafter.
If needing to transport multiple bags of trash and/or boxes a $5 trash fee will apply to services. $5 per bag of trash. With the acceptance of one bag during service, fees apply for every bag after **Applies to all cleaning services.
We go the extra mile providing thorough cleanings for all of our clients. Not satisfied with the service you received? We accept all complaints within 24 hours after the initial service providing you with a free touch up service or discount off on your next cleaning. *Please provide proof of complaint with pictures and videos*
PLEASE READ D DISCLOSURES FOR IMPORTANT BOOKING POLICIES. *THESE ARE IMPORTANT THINGS NEEDED TO KNOW WHEN BOOKING YOUR APPOINTMENT*