A walk-through inspection is required for all homes or businesses at the time of booking. Move-In & move-Out cleanings excluded. Client is asked to go over all focus areas throughout the home or business. Virtual walk throughs are free of charge. For D&D to come out and visit the home or business a Walk through fee of $50 will apply. Half of the walk through fee ($25) will go towards services selected. The other half towards travel and walk through consultation.
If not paying for services in full or if you're not a recurring customer a $25 deposit is required the same day of booking. NO DEPOSIT, NO APPOINTMENT, NO EXCEPTIONS. Deposit goes towards your service. Remaining balance is due at the time of service appointment. Deposit is good for ONE reschedule made at least 24 hours before appointment time. If you cancel service before appointment date AT ANY TIME the deposit is non refundable. If you pay for services in full and are needing to cancel a $75 cancellation fee will apply. If booking a same day service full payment is due at the time of booking.
If the home is located outside of our 25-mile radius an additional travel fee will apply. Distance is determined once home address is received. Travel fees reflect in the notes section of your email *Please contact Lady Dre if you have further questions.
If you are needing to add on any additional Services at any time after your booking, Please do so 24-48 hours before your cleaning. Last minute changes are not accepted the day of service.
If needing to reschedule your appointment, please do so at least 24 hours before your appointment time. A deposit will not apply BUT if requesting a reschedule the day of your cleaning appointment another deposit will apply and will not go towards your appointment balance. IF YOU ARE RECURRING AND CANCEL LAST MINUTE OR SKIP A CLEANING A $25 FEE WILL APPLY. ALL FEES WILL BE ADDED TO YOUR NEXT APPOINTMENT BALANCE.
Please pick up any household items that may be out of place/lying around such as dishes, essentials, loose articles of clothing, shoes, jewelry, important documents, mail, loose cash/credit cards, to avoid accidents, misplacement, discardment and MORE CLEANING TIME :( If things are still scattered throughout the home vigorously upon the arrival of service an additional fee will be applied depending on extremities.
Moving very rapidly can make the body temperature rise rather quickly! So we ask that all clients, new and current to please turn off your HEAT during winter & Lower your A/C to 70 degrees or below during summer. Please do this 30 minutes or One hour before your appointment, until service is complete. That way we’re able to deliver at our best peak! If the home is not set at temperature requested before arrival an additional fee of $50 will be applied due to having to work in a warm enviroment
ECO friendly Cleaning supplies are included in all cleaning services. If you have cleaning products of your own that you want used instead, please mention at the time of booking.
We love our furry friends too! However, during your service call we ask that you put your pets away in a safe and secure area until services are rendered. The D&D team is instructed to clean around pet beds, litter boxes, vomit and fecal matter. If your pet has an accident it is your responsibility to clean it up, not D&D‘s. *A pet fee does apply to ALL PET OWNERS
If we are unable to enter the home at the time of service appointment or the client isn't home at the time of arrival a 5 minute grace period will be granted. A lock out fee of $5 for every five minutes waited will apply thereafter.
If we have to transport multiple bags of trash and/or boxes a $5 trash fee will apply to services. $5 per bag of trash. With the acception of one bag, fees apply for every bag after **Applies to all basic, deep, move-in, and move-out services.
We go the extra mile providing thorough cleanings for all of our clients. Not satisfied with the service you received? We accept all complaints within 24 hours after the initial service providing you with a touch up service or discount off your next cleaning. *Please provide proof of complaint with pictures and videos*
PLEASE READ D DISCLOSURES FOR IMPORTANT BOOKING POLICIES. *THESE ARE IMPORTANT THINGS NEEDED TO KNOW WHEN BOOKING YOUR APPOINTMENT*