D Disclosures

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A walk-through inspection is required for all homes or businesses at the time of booking. VIRTUAL WALK THROUGHS ARE FREE OF CHARGE AND NEEDED NO LATER THAN TWO DAYS PRIOR TO SERVICE. Client is asked to go over all focus areas throughout the home or business. For D&D to come out and visit the home or business a Walk-through fee of $50 will apply. Half of walk-through fee ($25) will go towards services selected. The other half towards travel and walk through consultation. 

A $25 NON-REFUNDABLE deposit is required to confirm. NO DEPOSIT, NO APPOINTMENT, NO EXCEPTIONS. We accept Zelle/Apple Pay/Cash App.  Deposit goes towards your balance. THE REMAINING BALANCE IS GIVEN AFTER BOOKING/WALKTHROUGH CONSULTATION & DUE AT THE START OF SERVICE OR IMMEDIATLEY AFTER SERVICES HAVE BEEN RENDERED. If you pay for services in full and are needing to cancel a $75 cancellation fee will apply. 

If travel is over the 25-mile radius an additional fee will apply.  Travel fees are determined at the time of booking.  *Please contact Lady Dre @ 972-742-5729 if you have any questions.

If you are needing to add on any additional Services at any time after your booking, please do so 24-48 hours before your cleaning. Last minute changes are not accepted the day of service. 

If you need to reschedule your appointment, please do so at least 24 hours before your appointment time. A deposit will not apply BUT if requesting a reschedule the day of your cleaning appointment another deposit will apply and will go towards your appointment balance. IF YOU ARE RECURRING AND ARE NEEDING TO CANCEL A SCHEDULED CLEANING A $25 FEE WILL BE DUE AT THAT TIME.

Please pick up and stow away anything out of place or lying around on floors, furniture & countertops, such as housewares, essentials, loose articles of clothes, shoes, mail, money & other miscellaneous items to avoid accidents, misplacement, discarding and MORE CLEANING TIME :( If things are still scattered throughout the home vigorously upon the arrival of service an additional fee will be applied depending on extremities. PICK UP FEE APPLIES TO ALL MAKE READY SERVICES.

Moving very rapidly can make the body temperature rise rather quickly! So, we ask that all clients, new and current to please TURN OFF YOUR HEAT during winter & LOWER your A/C to 70 degrees or below during summer. Please do so at the start of service, until service is complete. That way we’re able to deliver at our best peak! HOME TEMPERATURE SHOULD NEVER BE ANYTHING ABOVE 72 DEGREES. If the home is not set at the temperature requested, additional fees, up to $50, will be applied to your service, due to us working in a hot & uncomfortable environment.

ECO friendly cleaning supplies are included in all cleaning services. If you have cleaning products of your own that you want used instead, please mention at the time of booking. 

We love our furry friends too! However, during your service call we ask that you put your pets away in a safe and secure area until services are rendered. 

PET FEES APPLY IF WE HAVE TO PICK UP AND PUT AWAY PET TOYS, CLEAN UP PET HAIR, PET LITTER OR TO WASH PET DISHES & MATS.  A PET FEE DOES APPLY FOR MOVE-OUT CLEANINGS.

If we are unable to enter the home at the time-of-service appointment or the client isn't home at the time of arrival a 5-minute grace period will be granted. A lock out fee of $5 for every five minutes waited will apply thereafter.

If needing to transport multiple bags of trash and/or boxes a $5 trash fee will apply to services. $5 per bag of trash. With the acceptance of one bag during service, fees apply for every bag after **Applies to all cleaning services. 

We go the extra mile providing thorough cleanings for all of our clients. Not satisfied with the service you received? We accept all complaints within 24 hours after the initial service providing you with a free touch up service or discount off on your next cleaning. *Please provide proof of complaint with pictures and videos*