D Disclosures
**Walk Through Consultation**
**Walk Through Consultation**
A walk-through inspection is required for all homes or businesses at the time of booking. VIDEO WALK THROUGHS ARE FREE OF CHARGE AND NEEDED NO LATER THAN TWO DAYS PRIOR TO SERVICE. Client is asked to go over all focus areas throughout the home or business. For D&D to come out and visit the home or business a Walk-through fee of $50 will apply. Half of walk-through fee ($25) will go towards services selected. The other half towards travel and walk through consultation.
**Deposit Required**
**Walk Through Consultation**
A $25 NON-REFUNDABLE deposit is required to confirm. NO DEPOSIT, NO APPOINTMENT, NO EXCEPTIONS. We accept Zelle/Apple Pay/Cash App. Your Deposit goes towards your balance. If you pay for services in full and are needing to cancel a $75 cancellation fee will apply.
**Travelers Fee**
**Travelers Fee**
If travel is over the 25-mile radius an additional fee will apply. Travel fees are determined at the time of booking. *Please contact Lady Dre @ 972-742-5729 if you have any questions.
Reschedule
**Pick up before we clean up **
**Travelers Fee**
If you need to reschedule your appointment, please do so at least 24 hours before your appointment time. A deposit will not apply. If requesting a reschedule the day before or the day of your cleaning appointment another deposit will apply and will go towards your appointment balance. IF YOU ARE RECURRING AND ARE NEEDING TO CANCEL A SCHEDULED CLEANING A $25 FEE WILL BE DUE AT THAT TIME.
**Pick up before we clean up **
**Pick up before we clean up **
**Pick up before we clean up **
Please pick up all things from floors that cannot withstand a vacuum cleaner. Pick up and stow away all personal and household items to avoid accidents, misplacement, discarding and MORE CLEANING TIME :( If things are still scattered throughout the home vigorously upon the arrival of service an additional fee will be applied depending on extremities. PICK UP FEE APPLIES TO ALL MOVE-IN/MOVE-OUT SERVICES.
**Home Temperature **
**Pick up before we clean up **
**Pick up before we clean up **
Moving very rapidly can make the body temperature rise rather quickly! So, we ask that all clients, new and current to please LOWER YOUR HEAT TO 68 OR BELOW DURING WINTER & LOWER A/C TO 70 OR BELOW DURING SUMMER. Please do so at the start of service, until service is complete. That way we’re able to deliver at our best peak! HOME TEMPERATURE SHOULD NEVER BE ANYTHING ABOVE 72 DEGREES. If the home is not set at the temperature requested additional fees may be applied to your service, due to us working in an uncomfortable environment.
Pet Friendly
Pet Friendly
We love our furry friends too! However, during your service call we ask that you put your pets away in a safe and secure area until services are rendered.
PET FEES APPLY IF WE HAVE TO PICK UP AND PUT AWAY PET TOYS, CLEAN UP PET HAIR, PET LITTER OR TO WASH PET DISHES & MATS. A PET FEE DOES APPLY TOO MOVE-OUT CLEANINGS.
Lock Out Fee
Pet Friendly
If we are unable to enter the home at the time-of-service appointment or the client isn't home at the time of arrival a 5-minute grace period will be granted. A lock out fee of $5 for every five minutes waited will apply thereafter.
**Customer Satisfaction**
**Customer Satisfaction**
We go the extra mile providing thorough cleanings for all of our clients. Not satisfied with the service you received? We accept all complaints within 24 hours after the initial service providing you with a free touch up service or discount off on your next cleaning. *Please provide proof of complaint with pictures and videos*
ATTENTION!!!
FOR STARTING RATES & AVAILABILITY CLICK "BOOK NOW"
PLEASE READ D DISCLOSURES FOR IMPORTANT BOOKING POLICIES. *THESE ARE IMPORTANT THINGS NEEDED TO KNOW WHEN BOOKING YOUR APPOINTMENT*