D Disclosures

A walk-through inspection is required for all residential and commercial bookings.

• Video walk-throughs are free of charge and must be submitted no later than two (2) days prior to service.
• Clients must clearly identify all focus areas throughout the home or business during the walk-through.

For an on-site walk-through conducted by D&D Cleaning Services, a $50 walk-through fee will apply:

• $25 will be credited toward the selected services
• $25 covers travel time and the walk-through consultation

A $25 NON-REFUNDABLE deposit is required to secure your appointment.

NO DEPOSIT = NO APPOINTMENT (NO EXCEPTIONS).

Accepted payment methods: Zelle, Apple Pay, Cash App.

Your deposit will be applied toward your remaining balance.

Sales tax applies only when services are paid in full online.

If travel exceeds a 25-mile radius, an additional travel fee will apply.

Travel fees are determined at the time of booking.

For questions, please contact Lady Dre at 972-742-5729.

We understand plans change! However, rescheduling a set appointment requires a $25 fee, due immediately at the time of change. This fee does not go toward your remaining balance.

If a scheduled appointment is canceled, a $50 cancellation fee will apply. If canceling the day of your service, your remaining balance is still due.

Please pick up and remove all items from floors that cannot withstand vacuuming. All personal and household items should be picked up and put away prior to service to prevent accidents, misplacement, disposal, and additional cleaning time.

If items are still heavily scattered throughout the home upon our arrival, an additional pick-up fee will be applied based on the level of clutter.

Pick-up fees apply to all move-in/move-out services.

For the safety and comfort of our cleaning professionals, please ensure your home temperature is properly set during service.

• Winter: Heat set to 68°F or below
• Summer: A/C set to 70°F or below

Please adjust the temperature at the start of service and maintain it until service is complete so we can perform at our best.

⚠️ Home temperature should never exceed 72°F during service.

If the home is not set to the requested temperature, additional fees may be applied due to working in an uncomfortable environment.

Pet fees apply if additional time is required to:

• Pick up or put away pet toys
• Remove excessive pet hair
• Clean pet litter areas
• Wash pet dishes or mats

⚠️ A pet fee also applies to all move-out cleanings.

Clients must ensure access to the home at the scheduled service time. If we are unable to enter the home or the client is not present upon arrival, a 5-minute grace period will be allowed.

After the grace period, a lock-out fee of $5 for every additional 5 minutes waited will apply.

If access is not granted within 20 minutes, the service will be canceled, the deposit will be forfeited, and additional fees may apply.

We go the extra mile to provide thorough, high-quality cleanings for all of our clients. If you are not satisfied with your service, please notify us within 24 hours of the initial cleaning.

Verified complaints submitted within this timeframe may qualify for one complimentary touch-up service or a discount on your next cleaning, at management’s discretion.